Privacy Policy

Privacy Policy

At Koh (“we”, “us”, “our”, “Company” and “Koh”), we are committed to protecting and respecting your privacy. Our Privacy Policy (including any other documents referred to in it) sets out the basis upon which we process any personal data that we collect from you or about you that you provide to us or that we receive from other sources. By ‘process’, we mean when we collect, use, store, delete and otherwise manipulate or access personal data.

If we ask you to provide information from which you can be identified, including as a result of using our website, either www.koh.com or www.koh.com/en-nz (each our “Site”), the information will be used in accordance with this Privacy Policy, as it changes from time to time.

We are based in Australia and also have an online store in New Zealand. Through this policy and our practices, we aim to comply with Australia’s Privacy Act 1988 and the Australian Privacy Principles set out in that Act and, in New Zealand, with the New Zealand’s Privacy Act 2020and the information privacy principles set out in that Act.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. We recommend that, from time to time, you visit our Site to review this policy to stay up to date with any changes made to it.

By visiting our Site, you are accepting our practices and giving your consent to us to process your personal information as described in this Privacy Policy.

What data does Koh collect?
How does Koh collect your data?
How will Koh use your data?
How does Koh store your data?
Will Koh share your personal data with overseas recipients?
Marketing
Text Marketing and notifications
What are your data protection rights?
What about cookies?
How does Koh use cookies?
How to manage your cookies
Privacy policies of other websites
Changes to our Privacy Policy
How to contact us
Complaints

What data does Koh collect?
The information we learn from customers helps us personalise and improve your experience with Koh. Here are the types of information we gather.

Information You Give Us: We receive and store any information you provide and enter on our Site such as names, mailing or street address, email address, date of birth, phone number, facsimile number, details of the Products that you purchase from us or which you have enquired about, information you provide to us through customer surveys, etc. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Products and services.

Automatic Information: We receive and store certain types of information whenever you interact with us. In line with our information security standards, we monitor Site behaviour through Google Analytics. We collect information about how each visitor uses our Site. These are then used to compile reports and to help us improve our Site. Information is collected in an anonymous form. For example, like many websites, we use “cookies and we obtain certain types of information when your web browser accesses our Site or advertisements and other content served by or on behalf of our Site on other websites.

How does Koh collect your data?
You directly provide us with most of the data we collect. We collect and process data when you:

Fill in forms on our Site;
Correspond with us by phone, email, post or social media;
Use or view our Site via your browser’s cookies.

We also receive information about you from other sources.

Information from Other Sources: We usually collect your personal data directly from you. However, we might receive information about you, or seek to verify your personal information, from other sources including third parties such as credit reporting agencies, law enforcement agencies and other government entities, and add it to our account information. If we are not able to collect personal data about you, we may be unable to provide you with access to our Site or our Products and services, either partly or wholly.

How will Koh use your data?
Koh processes the personal data held about you for the following purposes:

to help us deliver your goods;
to manage your purchases;
to manage any refunds;
to provide you with updates and alerts, such as the estimated time for your delivery orders;
to monitor our work and maintain our records;
to administer and improve our Site and other communications with you;
to enable compliance with statutory and legal obligations;
to detect and prevent fraud;
to respond to any complaint that you might make; and
to answer general enquiries that you may make.

If you agree, Koh will share your data with our partner companies (Partner Companies) so that they may offer you their products and services. Our Partner Companies include other entities in the Koh group of companies;

our third party business partners, suppliers, analytics providers that assist us with improvement of our Site:
Hot Jar: recording heat map and user behaviour when browsing a site;
Recom.ai: an internal marketing tool;
Excelify: to manage our store data; and
Klaviyo: for emailing purpose.

We may also share your information with other entities including:

credit reference agencies and other companies and organisations for the purpose of fraud prevention and credit risk reduction; and
government agencies and independent regulatory bodies.

In the event that Koh (or substantially all of its assets) were to be acquired by or merged with a third party, the personal data held by us about our customers would be included amongst the assets transferred or shared. If we were to sell or buy any business or assets, we may disclose personal data held by us to the prospective seller or buyer under strict confidentiality terms.

When entering into any agreements that involve the sharing or disclosure of personal data, Koh requires that these third parties comply with our data protection and information security policies or have substantially similar policies of their own in place.

How does Koh store your data?
Koh has put in place appropriate technical and organisational measures to preserve the security of your personal information, prevent accidental loss, damage or destruction of your personal data, and to protect your personal data information against unauthorised, or unlawful use or theft. We also put in place strict confidentiality agreements, including data protection obligations, with our third party service providers and data processors.

Will Koh share your personal data with overseas recipients?
The personal data we collect, or is collected on our behalf, may be transferred to, and processed in, countries other than the country in which you reside. We may disclose personal information to our related bodies corporate, third party suppliers and service providers located overseas for some of the purposes listed above.

Your personal data may be transferred outside Australia or New Zealand, where processing activities such as technical support, storage and backup may be provided. When this data is sent outside Australia or New Zealand, we shall ensure its secure transfer and that appropriate safeguards are in place for the processing of your personal data in accordance with this policy and the requirements set out in accordance with applicable data protection laws.

If you are a resident of New Zealand, accessing our products and services via www.koh.com/en-nz, your personal information will be shared with our Australian business operations.

Marketing
Koh would like to send you information about Products and services of ours that we think you might like, as well as those of our Partner Companies. If you agree, Koh will share your information with our Partner Companies so that they may offer you their products and services.

If you have agreed to receive marketing material, you may always opt out at a later date.

You have the right at any time to stop Koh from contacting you for marketing purposes or giving your data to other related bodies corporate and Partner Companies.

Text Marketing and notifications
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

What are your data protection rights?
Koh would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following rights:

The right to access – You have the right to request us for access to your personal data and copies of your personal data that we hold about you.

We may charge you a small fee for this service but will not charge you for simply making a request.

The right to rectification – You have the right to ask us to correct any information which you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

If you would like to exercise any of these rights, please contact us via the details below:

Australia and New Zealand

Call us: 1300 000 564 between 9am and 5:30pm (AEST), Monday to Friday.

Or write to us: care@koh.com

When contacting us to request for access or correction of any personal data we hold about you, we ask that you provide us with as much detail as you can about the data in question as this will help us to retrieve it. Before we provide you with access to your personal information we may require some proof of identity. We will respond to your request to access or correct your personal data within a reasonable period. If we decide that access or correction will not be permitted, we will provide you with reasons for our decision.

Your exercise of these rights is subject to certain exemptions, including where the provision of your personal data might have an unreasonable impact on the privacy of other individuals, or where we are satisfied on reasonable grounds that access to or correction of the data should not be made.

What about cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our Site, we may collect information from you automatically through cookies or similar technology.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

How does Koh use cookies?
Koh uses cookies in a range of ways to improve your experience on our Site including:

Keeping you signed in;
Understanding how you use our Site;
The number of visitors of the Site;
Where visitors have come to the Site from; and
The pages visited.

We may also log IP addresses (i.e. the electronic addresses of computers connected to the internet) to analyse trends, administer the Site, track users' movements on the Site, and gather broad demographic information for aggregate use for advertisers and business partners.

How to manage your cookies
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Privacy policies of other websites
Our Site contains links to other websites. Our Privacy Policy applies only to our Site, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy
We keep our Privacy Policy under regular review and place any updates on this web page.

This Privacy Policy was last updated in March 2024.

How to contact us
If you have any questions about Koh’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via the details below.

Australia and New Zealand

Call us: 1300-000-564 between 9am and 5:30pm (AEST), Monday to Friday.

Or write to us: care@koh.com

Complaints
You may lodge a complaint if you believe that we have breached your privacy, by contacting us via the details above.

We will deal with any complaint by investigating it and providing a response to you within a reasonable time, provided that we have all necessary information and have completed any investigation required. In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it, and may also need to ask you for further information or to verify your identity. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will treat your complaint confidentially and respond to you within a reasonable time, usually in writing.

If you feel that we have not addressed your concerns in a satisfactory manner, you may contact the Office of the Australian Information Commissioner (OAIC). The contact details of the OAIC are available from the OAIC’s website atwww.oaic.gov.au. If you are a resident of New Zealand you may contact the Office of the New Zealand Privacy Commissioner, via https://www.privacy.org.nz/.