Refund Policy

30 Day Money Back Guarantee

We guarantee everything we make and we only make products that we ourselves would want to use. We offer a 30 day money back guarantee on all of our products because we want you to try them out safe in the knowledge that it won’t cost you a cent if you don't like them. That’s the kind of confidence we have in our products. 

So, if, within 30 days of delivery of your products, you are not totally satisfied with the products, you may return the products and receive a full refund of the price you paid for the products, and the original postage charges (‘30 Day Money Back Guarantee’). You must pay the costs of returning the products to us, unless it is found that the products were defective, in which case your claim will be dealt with in accordance with condition 33 of our terms of sale.

This policy only applies to products purchased on the Koh online store.

Once we have received and validated your returned products, we will send you an email to confirm the validation. Your refund will then be processed by us and confirmed to you by email within 5 business days.